Refund policy

We want you to feel confident purchasing formal dresses and occasion wear from Chaleese Boutique, whether online or from our Brisbane showroom.

Nothing in this policy limits your rights under the Australian Consumer Law.

Online Change-of-Mind Returns

You may request a return within 21 days of delivery if you:

• Ordered the wrong size
• Changed your mind
• Do not like the fit
• No longer need the item

Once approved, your return must be lodged with a tracked carrier within:

• 7 days for Australian returns
• 14 days for international returns

Change-of-Mind Return Options

Eligible online returns may receive:

• Store credit issued as a Chaleese E-Gift Card
• One exchange for another size or colour, subject to availability

If the requested exchange is unavailable, or you wish to return an exchanged item, store credit will be issued.

Chaleese store credit:

• Is valid for three years from the date of issue
• Cannot be redeemed for cash
• Cannot be applied to previous orders

Return Shipping

For online change-of-mind returns:

• Return shipping is paid by the customer
• Original shipping and priority delivery fees are not refundable
• Returns must be sent with tracking
• Chaleese is not responsible for returns lost or damaged in transit

Return Conditions

Change-of-mind returns must be:

• Unworn and unwashed
• Free from makeup, fake tan, deodorant, perfume, smoke and other odours
• Returned with all original tags attached
• Returned with any accessories and packaging supplied
• Safely packaged to prevent damage during transit

Shoes must be returned in their original box where supplied.

If an item does not meet these conditions, we may decline the return and send it back at the customer’s expense.

If minor marks can be professionally removed, we may accept the return and deduct the reasonable cleaning cost, up to $50, from the store credit issued.

Items Excluded From Change-of-Mind Returns

Change-of-mind returns are not available for:

• Items clearly marked Final Sale
• Earrings, undergarments and other hygiene-sensitive items
• Items that have been altered, worn, washed, damaged, repaired or used commercially

Sale items not marked Final Sale remain eligible under our standard online returns policy.

These exclusions do not apply where an item is faulty or otherwise covered by the Australian Consumer Law.

In-Store Purchases

We do not provide refunds for change-of-mind purchases made in-store because customers can inspect and try on garments before purchasing.

At our discretion, we may offer an exchange or store credit within seven days of purchase if the item meets our return conditions and proof of purchase is provided.

Your rights for faulty items remain unchanged.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us at info@chaleese.com with:

• Your order number or proof of purchase
• A description of the issue
• Clear photographs where possible

For a major product failure, you may choose a refund or replacement. Refunds will be made using the original payment method unless agreed otherwise.

For a minor product failure, we will provide a free repair within a reasonable time. We may instead offer a replacement or refund. If the issue cannot be repaired within a reasonable time, you may be entitled to another remedy under the Australian Consumer Law.

If we confirm that an item is faulty or incorrect, we will reimburse reasonable return postage costs. Original packaging is not required for claims made under the Australian Consumer Law.

Normal wear and tear, misuse, accidental damage or failure to follow care instructions is not considered a product fault.

Return Processing Times

• Returns are processed within three business days of arrival
• Store credit is sent by email once approved
• Refund timing may vary depending on the payment provider

Chaleese Boutique Locations and Returns Address

Current Brisbane Showroom

Chaleese Boutique
199 James Street
New Farm QLD 4005
Australia

Returns Address and Upcoming Showroom

Chaleese Boutique
1/1000 Ann Street
Fortitude Valley QLD 4006
Australia

We are relocating from New Farm to Fortitude Valley. Please send all approved postal returns to the Fortitude Valley address.

Email: info@chaleese.com