Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

• Complimentary ground shipping within 1 to 7 business days
• In-store collection available within 1 to 7 business days
• Next-day and Express delivery options also available
• Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
• See the delivery FAQs for details on shipping methods, costs and delivery times

Chaleese accepts the following payment methods:

• Credit Card: Visa, MasterCard, American Express, Visa Electron. The total will be charged to your card when the order is shipped.
• Chaleese features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
• PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

• Refunds are offered on all orders received back to us within 14 days (within Australia) and 28 days (International) of your delivery date and will incur a $9.95 postage & handling fee, which will be deducted from your refund at the time of processing.