FAQs

WHAT ARE SHIPPING TIMES AND COSTS?

  • Complimentary ground shipping within 3 to 5 business days
  • Express delivery option also available
  • See the delivery FAQs for details on shipping methods, costs and delivery times

WHAT PAYMENT METHODS CAN I USE?

Chaleese accepts the following payment methods:

  • Credit Card: Visa, MasterCard, American Express, Visa Electron. The total will be charged to your card when the order is shipped.
  • Buy now pay later: Afterpay.
  • Chaleese features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Exchanges are offered on original orders received back to us within 21 days from the delivery date (i.e. you cannot return an exchange order and receive a second exchange order) and must be processed at the time of requesting your return via contacting our team at info@chaleese.com.

Store Credit (E-Gift Card) is our default return resolution and offered on all orders received back to us within 21 days from your delivery date.
Chaleese E-Gift cards have a validity period of 3 years (36 months) and cannot be extended beyond this.
Chaleese E-Gift Cards are not redeemable for cash and cannot be applied to previous or existing orders (future orders only).

Refunds are offered on all orders received back to us within 14 days (within Australia) and 28 days (International) of your delivery date and will incur a $9.95 postage & handling fee, which will be deducted from your refund at the time of processing.
All refunds are processed back to the original payment method used to place the order.
If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end.
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